DELIVERY
SHIPPING & DELIVERY
Everything you need to know about production, dispatch and getting your order from the studio to you.
Need something by a particular date?
PRODUCTION & DISPATCH
WHEN WILL MY ORDER BE SENT?
Most products are made to order, so please allow time for your order to be personalised, printed and finished before it’s dispatched.
The estimated production time for each item is shown on the product page.
Delivery times are in addition to production time.
DOES MY PROOF AFFECT THE PRODUCTION TIME?
Yes. If your order includes a proof, production begins once the proof has been approved.
Please check your proof carefully and reply as soon as possible to avoid delaying your order.
Where stated, proofs may be automatically approved after 48 hours if we haven’t heard from you.
CAN YOU RUSH MY ORDER?
Sometimes.
If you need your order by a particular date, please get in touch before ordering and we’ll let you know what’s possible.
During particularly busy periods, rush orders may not always be available.
UK DELIVERY
HOW IS MY ORDER SENT?
UK orders are sent using Royal Mail 48-hour and 24-hour delivery service selected at checkout.
You’ll receive tracking information once your order has been dispatched.
HOW LONG DOES DELIVERY TAKE?
The estimated delivery time for each service is shown at checkout.
Please remember that this is the delivery time after dispatch and doesn’t include the time needed to make your order.
Delivery estimates aren’t guaranteed.
CAN I UPGRADE MY DELIVERY?
Where faster delivery options are available, they’ll be shown at checkout.
Upgrading your postage speeds up the journey after dispatch. It doesn’t automatically shorten the production time for your order.
If you’re working to a deadline, contact us before ordering.
MY TRACKING HASN'T UPDATED. SHOULD I WORRY?
Not necessarily.
Tracking doesn’t always update immediately after a parcel has been dispatched, and occasionally the first scan can take a little while to appear.
If your order is significantly overdue or the tracking hasn’t updated for an unusual amount of time, get in touch and we’ll take a look.
INTERNATIONAL DELIVERY
DO YOU SHIP INTERNATIONALLY?
We ship to selected international destinations.
Available countries and delivery options will be shown at checkout. All orders are sent via tracked service.
HOW LONG DOES INTERNATIONAL DELIVERY TAKE?
International delivery times vary depending on the destination and service selected.
The estimate shown at checkout begins once your order has been dispatched.
Customs processing and local postal services can occasionally cause additional delays that are outside our control.
The average delivery time to countries outside of the UK is between 9-14 working days.
WILL I HAVE TO PAY CUSTOMS OR IMPORT CHARGES?
This depends on the destination and how your order is processed.
Where taxes or duties are collected at checkout, this will be shown when you order. In other cases, local customs authorities may charge taxes, duties or handling fees on arrival.
Any charges not collected at checkout are the responsibility of the recipient.
DELIVERY PROBLEMS
MY ORDER HASN'T ARRIVED. WHAT SHOULD I DO?
First, have a quick look at your tracking information to see where your parcel is.
If your estimated delivery date has passed and your order still hasn’t arrived, just get in touch with your order number and we’ll look into it.
Delivery delays can sometimes happen, but we’ll do our best to help get things sorted.
MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?
Please contact us as soon as possible with your order number and clear photographs of both the damaged item and its packaging.
Please keep the packaging until we’ve had a chance to look into it, as the delivery company may require photographs or further information.
We’ll then advise you on the next step.
MY TRACKING SAYS DELIVERED, BUT I DON'T HAVE IT.
Sometimes parcels are left in a safe place or with a neighbour, so please check around your property and with anyone else at your address first.
If you still can’t find it, get in touch with your order number and we’ll look into it.
DELIVERY ADDRESS
CAN I CHANGE MY DELIVERY ADDRESS?
If your order hasn’t been dispatched yet, contact us as soon as possible.
We may be able to change the address, but this isn’t always possible once an order has entered the dispatch process.
WHAT IF I'VE ENTERED THE WRONG ADDRESS?
Please contact us immediately if you notice a mistake.
Once a parcel has been dispatched, we’re usually unable to redirect it.
If an order is returned to us because an incorrect or incomplete address was supplied, additional postage may be required to send it again. We’ll contact you to discuss the available options.
STILL NEED HELP?
Can’t find what you need, or working to a particularly tight deadline?
Send us your order number if you already have one and we’ll take a look.