FAQ

QUESTIONS, ANSWERED.

The useful stuff about ordering, personalisation, print, delivery and everything in between.

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ORDERING & PERSONALISATION

Can I personalise your designs?

Yes. Products that can be personalised will show the available options on the product page.

Depending on the product, this might include names, dates, wording, colours, size or finish.

Can I change the wording?

If the product offers custom wording, yes.

For larger changes to the design or layout, please contact us before ordering.

Can you make a different size?

Often, yes.

Some products have fixed sizes because of how they’re produced, but many can be made differently. Send us the dimensions and we’ll check.

Can you print my own design?

Yes, on selected products.

Artwork should be supplied print-ready where possible. Not sure whether yours is? Send it over and we’ll take a look.

Can you design something completely custom?

Potentially.

Send us a custom enquiry and we’ll let you know whether it’s something we can help with and whether a design fee applies.

DESIGN FEES

Is design included?

Standard design and personalisation are included with most personalised products.

That generally covers the changes offered on the product page, such as names, dates, wording and available colour options.

If your request becomes substantially more involved or requires extensive additional revisions, additional design time may be chargeable.

We’ll always let you know before doing anything chargeable.

No surprise invoices.

PROOFS

Will I receive a proof?

If a proof is included or available, this will be stated on the product page.

Please check spelling, dates, sizing and layout carefully before approving it.

What happens if I don't reply?

Where stated on the product page, proofs may be automatically approved after 48 hours so orders aren’t held indefinitely.

Keep an eye on your email after ordering.

Can I change something after approving my proof?

Once a proof has been approved and production has started, changes may no longer be possible.

Particularly check dates.

They’re surprisingly easy to stare directly at without actually reading.

STICKERS & LABELS

Are your stickers and labels waterproof?

Mostly, yes. But it depends on the material.

The relevant product page will explain what that particular material is suitable for.

Waterproof also doesn’t automatically mean dishwasher-safe, weatherproof or suitable for prolonged submersion.

What’s the difference between a sticker and a transfer decal?

A printed sticker or label is printed onto an adhesive material which remains behind the design.

A transfer decal consists of individually cut lettering or shapes which are transferred onto the surface, leaving no surrounding sticker background.

Not sure which you need? Send us a photo.

Will clear labels work on dark surfaces?

Sometimes, but standard printed colours can become difficult to see against dark or strongly coloured backgrounds.

For some products we offer white ink, which allows white elements and printed colours to remain much more visible.

Can stickers and labels go in the dishwasher?

Only if the specific product says they can.

Waterproof vinyl isn’t automatically dishwasher-proof. Heat, detergent and repeated washing are a different challenge entirely.

SIZING

How do I know which size I need?

Measure the surface you’re applying the product to and compare it with the dimensions shown on the product page.

Particularly with bottles.

There is, apparently, no international committee making sure everyone’s mini limoncello bottles are the same size. And no, there is no such thing as standard sizing.

If you’re unsure, send us a photo and dimensions before ordering.

COLOUR & PRINT

Will the printed colour match my screen exactly?

Not necessarily.

Screens create colour using light; printers create colour using ink. Screens also vary considerably between devices.

Some variation between what you see on screen and the finished print is normal.

Is gold actually metallic?

Only if the product specifically states that it uses metallic material, foil or another metallic finish.

A colour simply described as gold may be a printed gold colour rather than reflective metallic gold.

Can you match an exact colour?

Exact colour matching isn’t guaranteed unless specifically agreed as part of a custom job.

If colour is particularly important, contact us before placing a large order.

What is white ink printing?

Standard printers generally don’t print white.

Our specialist printer can print white ink onto selected materials, allowing us to create white designs or place white beneath printed colours so they remain visible on clear or coloured materials.

If you’re unsure whether you need white ink, send us a photo of what your sticker or label will be applied to.

TRANSFER DECALS

What can I apply a transfer decal to?

Smooth, clean, non-porous surfaces generally work best.

The exact suitability depends on the vinyl and the surface.

Planning to put one somewhere unusual? Ask first.

Can I use a transfer decal on a mirror?

Yes. Mirrors are one of the most common uses for our transfer decals.

Do transfer decals have a clear background?

No.

Once applied, only the cut lettering or shapes remain on the surface.

They arrive with transfer tape over the top to hold everything in position while you apply them.

Are transfer decals removable?

Many event-style vinyl decals can be removed.

How easily they remove and whether they leave residue depends on the surface, vinyl and how long they’ve been applied.

Take extra care with painted or delicate surfaces.

PRODUCTION

How long will my order take?

Production times are shown on the relevant product page and can vary depending on the product and time of year.

Remember that production time and delivery time are separate. Choosing faster postage doesn’t make the order itself faster to produce.

Can you rush my order?

Sometimes.

If you have a deadline, contact us before ordering and we’ll let you know what’s realistic.

Can I change or cancel my order after placing it?

Personalised and made-to-order products often enter production quickly, so changes or cancellations may not be possible once work has started.

DELIVERY

When will my order arrive?

The estimated delivery time begins once your order has been made and dispatched.

Production and delivery are separate, so please allow for both when ordering for a particular date.

Will my order have tracking?

Yes. All orders are sent via tracked service.

Can I upgrade my delivery?

Where faster delivery options are available, they’ll be shown at checkout.

Remember that a delivery upgrade speeds up the delivery after dispatch, not the production of your order.

If you have a specific deadline, contact us before ordering.

My order hasn’t arrived. What should I do?

If your estimated delivery window has passed and your tracking doesn’t show any upadtes, get in touch with your order number and we’ll check it for you.

It’s worth checking the tracking first as this may show a delay, attempted delivery or collection point.

CUSTOM ORDERS

Can you make something that isn’t listed?

Quite possibly.

Different size, unusual shape, your own artwork or a quantity that isn’t listed — send us the details and we’ll see what we can do.

What information should I send for a custom quote?

As much as you have.

Dimensions, quantity, wording, colours, intended use and any artwork are all useful.

If the product needs to fit onto something specific, photos and measurements are even better.

Can I order larger quantities for my business?

Yes.

Send us the product, size and quantity you need and we’ll provide a quote.